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I get it. You are thinking about customer health score and its correlation with renewals, upsells and revenue. I have seen that it is directly correlated.  Here are customer health score facts you may miss -  Sales experience matters more than we all can imagine at the time of contract signing. By the nature of it, the sales process involved emotional ups and downs from both customer as well as partner sides. Multiple teams get involved, negotiations happen, delicate/ show st

From childhood we are aware of scoring. We see sports matches and get inspired by scores. It keeps the audience hooked.  In the similar way we can score our customers assuming we have data and inputs for each customer which can be used to score the customers. In my decades of experience working with customers, I have seen that if done well, customer scoring proves to be very valuable to the customers as well as for us companies who wish to increase revenue and grow our produc

All of you have used or have been using AI for close to a decade now. Sometimes you understand that it is AI and most of the time you do not. In the last 2 or 3 years, AI applications have been so ubiquitous that we now imagine things happening for us with Ai instead of directly doing them.  So, here are my observations about Ai over the last decade. When I mention decade, it is 2016 to 2025 as I write this in 2026.  A recommendation system based on a list is where Ai started

You all know what Ai is, you know right?  But let's chat a bit about what an AI company is. There is a thread where everyone says that they are an AI company and partly agree.  So, Are chip, hardware companies Ai companies?  Are hyperscalers Ai companies because they are sprinkling Ai everywhere from consumer to b2b?   Data center, model, Ai infra companies Ai companies? Ai natives, vibe coding ones, optimisation tools, GPT wrappers, agents are Ai companies?  Maybe a bucket o

Why does Saas even exist in 2026 and that too for multiple decades? Will Ai eat Saas?  For decades, Saas gave convenience to organisations. You need not build, deploy on cloud, maintain and update/ upgrade, worry about privacy, security and more. Industry best practices included. And in most cases the Saas cost is ok unless you become a complex web of integrations over the years. Example - quick commerce in India. I will charge you a 10 Rs handling fee but you need not get of

I relate to these quotes. Most of them touch either part of my growth, career, and/ or life lessons I have learned along the way.  These are very relevant to how Ai is progressing and I am glad that I am witnessing this. I did not understand what was happening in the dot com revolution; however I closely watched the web revolution, mobile, social, cloud, big data and so on. Definitely, the dots can only be connected in hindsight.  Now we are in the Ai revolution. Embedded Ai